How to create and manage tickets

How to create and manage tickets

Manage Tickets 

  1. Sign In to Help Center.


  2. Go to "My Area".



  3. Click your department name on the right side.
    The tickets can be searched by entering keywords in the "Search field".
    To see tickets related to your company: click the corresponded Department name on the right side. When the correct department is selected, existing tickets will be displayed.
    Tickets can be sorted by Status (on the top left) or by Creator (on the top right). All tickets created by the team will be displayed if click "Team". 



Create a ticket from the Help Desk

  1. Sign In to Help Center.


  2. Go to "My Area".


  3. Click "Add Ticket" button.
    select correct Department
    add Subject and Description
    set Priority
    set Classifications
    attach a file if necessary
    click "Submit"



  4. To access existing/created ticket details go to My Area -> select corresponded department and click ticket.
    Response from the Support Team and the whole conversation will be displayed in detail.
    A comment can be added by clicking "Comment" .A reply can be added by clicking "Reply". Ticket information will be displayed on the right side.




  5. When the issue is resolved, please click "Close ticket" button in the ticket information section.


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